This refund policy does not apply to goods which have been damaged or broken after delivery or have been opened or partly used. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.
We recommend that you return the product via Registered post and that you pre pay all postage.
You assume any risk of lost, theft or damaged goods during transit therefore we advise you take out shipment registration of insurance with your postal carrier. Rosecreek Estate will not be responsible for parcels lost or damaged in transit if you choose not to insure.